Avis and your safety
The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe.
Your safety throughout your journey with Avis
Nothing is more important than the health and safety of our customers and employees. It is a paramount and ongoing commitment from Avis.
Our safety policies extend into all aspects of your rental experience, from the quality of our well-maintained fleet, through to ensuring we protect your data and optimise your digital experience, while making sure our rental locations are clean, safe spaces and your vehicle has been thoroughly cleaned.
We're here to continue to deliver on the trust you place in us all, confident that every one of our employees is working diligently to provide the highest levels of safety.
A safe online experience saving you time
- You can travel safely with QuickPass sharing many of the details we need for your rental at a time that suits you, right up until you pick up your rental vehicle. This means we can start preparing your rental agreement to save you time at the counter.
- We’re ensuring that paperless rental agreements are available at most locations in the UK.
- Avis Budget Group wants you to feel comfortable about giving us access to your personal information. Read our Privacy Policy to find out what happens to your information when you interact with us and what choices you have.
*UK renters need to bring a DVLA licence code if your licence was issued in England, Wales or Scotland, along with proof of address.
Our rental stations
We continue to take every measure we can to create a clean and safe environment. This means we continue to listen to government travel advice and ensure our processes comply with all legal requirements.
- The counters and hard surfaces within our rental locations continue to be cleaned at regular intervals
- Hand sanitiser is available
- Our employees are required to wash their hands frequently. They are trained to high standards in Health & Safety and regulation guidelines, including on products and processes available to ensure your safety.
Your vehicle
Whenever you travel with Avis, we want you to know that we are here for you, and that every one of our employees is working diligently to provide the highest levels of car rental safety in our well-maintained vehicles. To ensure your continued safety, every vehicle is carefully cleaned before each rental.
- Our rental vehicles are thoroughly prepared for the road before each rental: that means tyres are checked, along with oil and coolant levels, lights and windscreen wipers.
- Special attention is paid to steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out
- If you booked direct, after your rental we will send your receipt to the email address you provided to us when you return the car, or you can retrieve your invoice here, 36 hours after your rental.
Car hire on your terms. Here’s what to expect:
- Fully flexible
Enjoy fee-free flexible booking with full cash refunds and no vouchers.
- Savings on coverage
When you choose Avis Inclusive you can experience total peace of mind with no extras or surprises. Pay one upfront price for free Roadside Assistance Plus and 25% discount on comprehensive zero-excess cover.
- Loyalty benefits
Join our free loyalty programme Avis Preferred, and benefit from priority service, discounts and more.
- Safety first
From our well-maintained fleet to protecting your data, we take safety seriously. That means before each rental our vehicles are safety checked and cleaned in line with hygiene protocols.
- Faster collection
Save time at the counter by registering your details in advance with our simple and free QuickPass. You could be on the road sooner than you think.
- VIP treatment
Get priority counter service on collection with Avis Preferred. At our larger locations you can use our Avis app to go straight to your car where the keys will be waiting for you.
